LevelUp Close Account

Closing your account or taking a break: what fits you

People look up how to close a LevelUp account for many reasons. Some want a short breather after a rough week of spins. Some are tightening the household budget. Others simply feel that online pokies no longer fit their life. All of these are fair reasons, and none of them needs a long explanation. The good news is that you have more than one option, and the right one depends on how long you want to step away.

Think of the options as a ladder. Deposit limits sit on the lowest rung: you keep playing, but with a fixed ceiling. A time-out is the next rung and gives you a short, defined pause. Self-exclusion is a longer commitment to stay away. Closing the account entirely is the final rung. This guide walks through each one in that order, so you can choose calmly instead of acting in the heat of a bad session.

Option	Main aim	Best for
Deposit limit	Cap spending	Staying in control
Time-out	Short pause	Cooling off
Self-exclusion	Long break	Needing distance
Account closure	End play	Leaving for good

Exact names, lengths and what each tool covers can differ between sites, so confirm the details with LevelUp support before you rely on any of them. The table only shows the general idea behind each step.

Self-exclusion

Self-exclusion is a formal decision to stay away from gambling for a set period. Unlike a quick pause, it is meant to be hard to undo on a whim. Players choose it when they feel that willpower alone is not enough, or when gambling has started to crowd out work, family time or savings. It is a sign of good judgement, not failure, and many people say they felt relief the moment it was in place.

If you want to self-exclude from your LevelUp account, contact support from inside your account and say clearly that you want self-exclusion, not just a pause. Ask how long the period lasts, whether marketing messages stop, and what happens to any remaining balance. Keep a copy of the reply. A written confirmation gives you something to look back on if you feel tempted later.

Say the word self-exclusion so the request is handled correctly.
Ask for the exact length of the exclusion period.
Ask that promotional emails and messages are switched off.
Request written confirmation once it is active.
Withdraw any balance first if you are able to.

Australia also has a national register called BetStop, found at betstop.gov.au, which is designed for licensed Australian wagering services. It is worth knowing about, and you can read more about it on the BetStop site. For play on an offshore-style casino account, the most reliable step is to ask the casino directly and combine that with other protections, such as blocking tools on your phone and bank.

Time-out

A time-out is the gentlest way to step back. You choose a short stretch away, such as a few days or a few weeks, and the account stays in place. It suits the player who feels a session getting out of hand, or who wants to prove to themselves that they can walk away without any drama. Because it is short, it is also easier to commit to.

A time-out is not a cure for deeper problems, though. If you notice that you keep coming back the moment the pause ends, or that you chase losses when you return, treat that as useful information. It may be time to move up to self-exclusion or to close the account. There is no prize for stretching out a pause that clearly is not helping.

Good for a bad week

Use a time-out when a run of losses has left you irritated and you simply need a few days to reset your head.

Good for a budget reset

Pause play while you check your bills, rebuild your spending plan and decide what entertainment really costs you.

A signal to review

If you repeat time-outs again and again, take that as a sign to consider a longer break or a permanent closure.

To request one, open the account menu or contact support and ask for a time-out of a specific length. Be exact about the dates. Vague wording such as a little while can lead to confusion. Once it starts, avoid trying to shorten it, because the whole point is to let the urge pass while you are not able to play.

Deposit limits

Deposit limits do not stop you playing; they stop you overspending. You decide in advance how much you are willing to put in over a day, a week or a month, and the cap holds even when you are tempted to top up after a loss. This makes them the most popular tool among players who enjoy pokies and want to keep it as entertainment.

The trick is to set the limit when you are calm, not mid-session. Look at your income after rent, bills, groceries and savings. Whatever is left over for fun is your ceiling, and the real limit should usually sit comfortably below it. Amounts in A$ are easier to manage when you think in weekly chunks, because that matches how most people get paid.

Deposit limit planner

Enter your weekly spare money in A$ and see a sensible daily, weekly and monthly cap to set on your account.

Remember that a lower limit can usually be applied right away, while raising a limit often takes longer by design. That delay protects you from impulsive decisions. If you find yourself wanting to lift the cap soon after setting it, pause and ask why before you change anything.

Typical periods

Daily, weekly, monthly

Best time to set

Before you start playing

Currency

A$

Review rhythm

Every month

How to close your LevelUp account

Closing the account is the most final step, so it helps to do it in a tidy order. Most delays happen because a balance is still sitting in the account or because the request was not clear. Follow the steps below and you will usually avoid back-and-forth with support.

1
Check your balance

Log in and see whether any cash or bonus funds remain. Note the amount so you can confirm it later.
2
Withdraw what you can

Request a payout of your available balance. Our withdrawal guide explains the process and what to expect.
3
Finish pending items

Let open withdrawals complete before you close. Closing too early can slow things down.
4
Contact support

Use the contact options in your account and state plainly that you want permanent closure of your LevelUp account.
5
Confirm your identity

Support may ask a few questions to be sure the request is really from you. Answer them honestly and promptly.
6
Keep the confirmation

Save the written reply showing the account is closed, and unsubscribe from any remaining emails.

If you are closing because play has stopped being fun, tell support that as well. Asking them to remove you from marketing is a reasonable request. You can also read our responsible gambling page for more tools, and the LevelUp Casino home page for an overview of the site.

Common mistakes when leaving

Most problems around closing an account are small and avoidable. The biggest one is acting on impulse: players decide to close during a bad run, then reopen days later feeling differently. If you are unsure, a time-out gives you room to decide without burning any bridges.

Leaving a balance in the account and forgetting about it.
Asking for a pause when you really want a permanent exit.
Keeping saved cards and e-wallet details ready for a quick return.
Ignoring marketing emails after closure instead of unsubscribing.
Deleting the app but leaving the account open.
Registering a new account soon after closing the old one.
Waiting until you are in a bad session to take action.

Another common slip is believing that removing an app is the same as closing an account. It is not. The account, and your saved details, still exist until closure is confirmed. Equally, do not assume that an unused account is safe. Making the decision official, in writing, is what gives it weight.

Checklist before you start

A few minutes of preparation makes the whole process smoother and protects you from second thoughts. Work through the list below, ideally while you are calm and not in the middle of a session.

1
Decide what you want: a limit, a time-out, self-exclusion or full closure.
2
Check your balance and any open withdrawals.
3
Write down the dates and amounts you want to confirm.
4
Find your account email and have identification handy.
5
Remove saved payment cards from your phone and browser wallet.
6
Tell someone you trust about your decision.
7
Unsubscribe from casino emails and turn off notifications.

Strengths

A written record protects your decision.
Withdrawing first avoids stuck funds.
Telling a friend adds real support.

Worth knowing

Closing takes a few minutes of your time.
You may need to confirm your identity.

Where to get help

You do not have to work through this alone. Gambling Help Online is a free and confidential service for people across Australia. Visit gamblinghelponline.org.au for online chat, information and the national helpline details. Family members and friends are welcome to use it too, because gambling affects the people around the player.

Gambling Help Online Free national helpline
Website gamblinghelponline.org.au
BetStop betstop.gov.au
Cost Free and confidential

If you feel that gambling is affecting your mood, sleep, work or relationships, reach out sooner rather than later. Talking to a counsellor does not commit you to anything. For more tools and tips from this site, visit the LevelUp responsible gambling page. Looking after yourself always comes before any spin.

Closing a LevelUp account: your questions

How do I close my LevelUp account?

Withdraw any balance first, then contact support through your account and ask for permanent closure. Be clear about your wish, answer any identity questions and keep the written confirmation. Our withdrawal guide covers the payout step if you need it.

Should I take a time-out or close the account?

A time-out suits a short pause, such as a few days after a rough session. Closing suits a final decision. If you are not sure, begin with a time-out, and move to closure if you keep wanting to return and it does not feel good.

Can I set deposit limits instead of leaving?

Yes. Deposit limits let you keep playing within a fixed amount per day, week or month. Set them when you are calm, base them on your spare money after bills in A$, and review them regularly.

What happens to my balance when I close?

Withdraw your available balance before you request closure so nothing is left behind. Let any pending withdrawals finish, and ask support to confirm in writing how the account stands once it is closed.

Is self-exclusion the same as closing an account?

Not quite. Self-exclusion is a formal commitment to stay away for a set period, while closure ends the account. Many people ask for both. Tell support exactly which you want so the request is handled properly.

Who can I talk to for free support in Australia?

Gambling Help Online offers free, confidential help at gamblinghelponline.org.au, including online chat and the national helpline details. You can also read about BetStop at betstop.gov.au. Friends and family are welcome to use these services as well.

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Written by Alex Turner

Casino Expert

Published: Oct 21, 2026 • Updated: Oct 21, 2026 • Checked: Oct 21, 2026